Master Palette - Black

Shipping Policy: How long is shipping? All our packages are shipped via Royal Mail or GlobalMail (in partnership with DHL) and via DHL Express (fast shipping). Once your package is handed to shipping company, we are not responsible for any delays associated with the shipping provider. Orders are normally shipped out within 7-10 business days during high volume sales, 2-5 business days during non-sales and can take up to 2 weeks or more for WHOLESALE. International Customers & Packages: EuniqueBeauty Ltd is NOT RESPONSIBLE for any customs or duty fees that may be charged to you upon delivery of your package to your country, and we DO NOT reimburse for it, so please keep this in mind when placing an order. Lost/Stolen Package: EuniqueBeauty Ltd is not responsible for Lost/Stolen packages. If your package shows DELIVERED, you are required to contact the post office and file a claim with them to be reimbursed. To do so you will have to contact your country designated postal service. Can I Cancel/Change My Order? Once you have placed an order with EuniqueBeauty you have 24hrs to cancel and/or make any changes.

Damaged Items Policy: Unfortunately, the post office can sometimes mishandle your packages, no matter how much protection. In the event of damaged products: - A photo of the damaged goods MUST BE emailed to us within 24 HRS of your package beign delivered. Please send an email to info@euniquebeauty.com along with your order number. Your satisfaction with EuniqueBeauty products is really important to us. If you are not satisfied with your order we accept any return you may have on all unopened, unused products. Unfortunately, we do not offer cash refunds for returned orders. We issue refund in the form of a store gift card that never expires. In order to receive the store credit, the product/s must be returned in its original, unopened packaging. Once package is received, we will issue the electronic gift card to the email address that was used when order was placed. Please return merchandise to: EuniqueBeauty Ltd Kemp House 152-160 City Road, London EC1V 2NX Please email us a valid tracking number along with the shipping company that was used. PLEASE NOTE: WE DO NOT REFUND SHIPPING FEE